Concierge (203877-868)

Position Overview
Act as liaison between PSAV, hotel and client. Provide guests with information and support in a professional and friendly manner while building relationships to ensure a high quality experience. This position will report to Director, Event Technology.
Key Job Responsibilities
Customer Contact
Acknowledge and interact with customers while maintaining a pleasant and professional image. Build relationships with customers to establish trust and open communication. Pro-actively identify potential issues and provides solutions to client's concerns. Respond quickly to questions and requests and handle service problems politely and efficiently.
Display clear and concise verbal and written skills. Communicate technical information effectively to non-technical audiences and presents information in skillful and enthusiastic manner. Demonstrate effective listening skills. Relay necessary information to other team members regarding customers.
Communicate billing information to clients, resolves billing concerns and obtain signatures. Convey and enter billing changes and communicate billing challenges to appropriate PSAV team members.
Operational Support
Provide on-floor technical support when necessary during extremely heavy business times. Assist with sets, strikes and operation of equipment in accordance with PSAV standards. Demonstrate knowledge of hotel and facility services.
Required Skills
High School Diploma is required. Bachelor's degree is preferred.
1-2 years customer service experience is preferred.
Proficiency with computer software and programs, including the Internet and Microsoft Office.
Working knowledge of basic audio visual equipment is preferred.
Strong written and oral communication skills.
Strong client relationship-building skills.
Ability to multi-task and work well under pressure.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Seeking For A Front Desk Concierge
Oakland, CA Simply Green Day Spa
Spa Concierge / Front Desk Position
Lincoln, CA The Spa at Kilaga Springs
Product Concierge Specialist
Pasadena, CA Rusnak Auto Group
Concierge 1.0
Woodland Hills, CA Advantage Sales and Marketing, LLC
Concierge - California Part-time
Los Angeles, CA Waterton Residential