Meat & Seafood Clerk

General Summary: To ensure efficient, friendly and helpful customer service for sales of fresh natural meat, poultry and seafood to help meet department goals. Participate in creating a positive environment that encourages the New Leaf team culture.
Customer Service
Ensure interactions with customers are always governed by honesty, integrity and the highest standard of ethical conduct.
Make sure that all customers are treated in a friendly manner, made to feel comfortable and are always satisfied with their shopping experience.
Proactively greet all customers as they enter the department in a prompt, friendly, and courteous manner.
Be proactive in offering samples and suggestions for purchase and ways to use product. Refer to all store resources and staff to find answers. Ensure customer leaves with the information they have requested.
Place a special order if we don't stock an approved product. Follow special order procedures.
Follow through with customer suggestions, comments and complaints from beginning to end.
Always offer a solution that will satisfy the customer, including any necessary returns or exchanges according to New Leaf policies and procedures.
Apply customer service standards consistently over the phone, as well as in person.
Always thank the customer for shopping with New Leaf.
Cut and wrap meat, poultry and seafood to order.
Ensure regular department inventories and stock rotation.
Coordinate and direct daily communication between morning and evening crews.
Assist in ensuring facility is properly maintained. Report faulty equipment or other facility issues to management.
Maintain meat and seafood displays, prep and storage areas in clean, orderly condition according to department procedures, and all aspects of sales floor operations.
Receive deliveries following established procedures. Check deliveries for damage, quality and accuracy. Rotate deliveries into storage. Ensure proper product dating and labeling procedures are followed. Notify management of any possible discrepancies or concerns. Help with unloading as needed.
Assist in ensuring the monthly sales and promotional calendar is supported at all levels of the store to include signage, marketing materials, demos, social media and events. Implement sales and pricing strategy developed by Support Office. Assist in cross merchandising with other departments as directed.
Stay informed and engaged in carrying out store merchandising goals as directed.
Ensure that the department is fully stocked to give appearance of abundance, products are labelled accurately, and of highest quality in order to attract customer purchases. This includes facing, rotating and culling according to department procedures. Prep, make, package and stock meat department items as directed and according to department procedures.
Stay informed about all product literature, price changes, specials and any events.
Ensure accurate price and vendor information on department signs (including COOL Compliance).
Work to ensure department priorities are met as set by the Meat Manager.
Perform other tasks assigned by Meat Manager.
Excellent customer service skills
Excellent communication and listening skills
Retail experience
Ability to handle multiple demands in a calm and effective manner
Demonstrated ability to follow through on commitments
Knowledge of products and trends in the natural food industry, a plus
Familiarity with natural food, nutrition and food sensitivities helpful
Ability to create a positive environment and work as a team member
Organizational skills, with strong attention to detail and accuracy
Demonstrated ability to make decisions using good judgment
Experience implementing systems and procedures
General knowledge and interest in meat and seafood
Special Requirements
Must be 18 years or older
Must be fluent in written and spoken English
Willingness to work with sanitizers and cleaners
Experience with the meat saw and other specialized equipment
Basic skills in math, weight and measures
Physical Demands
Ability to lift up to 50 lbs. with or without accommodation
Able to stand for long periods of time
Manual dexterity with hazardous equipment
Must be able to perform functions with repetitive wrist and arm motion

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