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Fire & Wine Butler - The Ritz-Carlton (1300191T)

Company Name:
The Ritz-Carlton, Half Moon Bay
When was the last time you were introduced to something you really wanted? Meet The Ritz-Carlton. Were more than just a five-star luxury lifestyle brand. Were the place where aspiring minds are supported with admiring faces. Where talent doesnt wait at the door. And the opportunity for growth is found all around you. Visit us at www.ritzcarlton.com/careers. It could be the start of something life-changing.
The Ritz-Carlton, Half Moon Bay, currently has the following opportunity:
Fire & Wine Butler: Assist guests with concierge
services
, sell smores kits and wine. Assist fire pit guestroom guests with needs such as booking dining reservations, activities and additional service requests. Serve as an ambassador of the hotel's scenography (Fire and Wine on the Coast) to all guests. Light wood fire pits with the assistance of a small torch and drive a cart. Record transactions in MICROS system at time of order. Set up, stock, and maintain work areas. Serve food and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with coworkers regarding menu questions, the length of wait, orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to
manager
; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable
job
duties as requested.
The Ritz-Carlton Hotel Company L.L.C., which operates 80 five-star resorts and luxury hotels worldwide, has received all the major awards the hospitality industry and leading consumer organizations can bestow. More than 30 hotel and residential projects are under development around the globe. Learn more about us.
To search all
jobs
or learn more about careers with The Ritz-Carlton: www.ritzcarlton.com/careers
To apply for this opportunity, please search using job ID 1300191T.
We are also in search of fine talent at The Ritz-Carlton, San Francisco and Ritz-Carlton Lake Tahoe properties
The Ritz-Carlton Hotel Company, LLC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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