Hotel Front Desk Agent
Stay Cal Hospitality Stay Cal Hospitality Half Moon Bay, CA Half Moon Bay, CA Full-time Full-time $21 - $23 an hour $21 - $23 an hour 9 hours ago 9 hours ago 9 hours ago Position Title:
Front Desk Agent Reports to:
Front Office Supervisor / or General Manager Position Summary Responsibilities include providing an excellence customer service experience to our guests.
Seeking individuals who are:
friendly, professional, warm, energetic, have an enthusiastic and outgoing personality.
Must be able to work in a fast paced environment while consistently maintaining a positive attitude.
Ability to communicate clearly and fluently in English (speak, read and write) with guests, management, co-workers and vendors.
Strong verbal and written communication skills.
Must be able to stand up for up to 8 hours per day.
Must be available for flexible work schedule to include mornings, nights, weekends, holidays.
Punctuality and regular reliable attendance is a must.
Ability to multitask with check-ins, check-outs, telephones, guest requests, process reservations, payments and other clerical and cash handling responsibilities.
Responsible for providing exceptional customer service to every guest, every day.
Strong problem solving skills, use of common sense and ability to work under pressure.
Must be able to handle guest complaints with minimum supervision.
Ability to perform assigned tasks with attention to detail, speed, accuracy, follow-through, courtesy with minimum supervision.
Previous cash and charge handling experience.
Demonstrates excellent customer service skills and maintains a professional appearance.
Interpersonal skills and the ability to work well with co-workers and the public.
Good record keeping skills.
Job Requirements:
The ability to stand for 8 hours per shift Guest Service - Project a professional image (dress, appearance, etc.
) Having a friendly, personable style with guests Anticipate customer needs before they ask Maintain good relations with guest feeder such as OTA's, travel agencies, airline, etc.
Maintains professionalism with regards to written correspondence and telephone etiquette Ability to develop and implement effective advertising and promotions programs utilizing monthly action plans, Understand and help determine pricing and rate improvement strategies, etc.
To achieve revenue and room night goals as set by management.
Must be age appropriate to serve alcohol Physical Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.
Job Type:
Full-time Application Questions You have requested that Indeed ask candidates the following questions:
Do you speak English? Are you authorized to work in the following country:
United States? Work Remotely No Job Type:
Full-time Pay:
$21.
00 - $23.
00 per hour
Benefits:
Dental insurance Employee discount Health insurance Paid time off Referral program Vision insurance Schedule:
8 hour shift Work setting:
In-person Education:
High school or equivalent (Preferred)
Experience:
Hotel
Experience:
1 year (Required) Front Desk:
1 year (Required) Security clearance:
Confidential (Preferred) Shift availability:
Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Front Desk Agent Reports to:
Front Office Supervisor / or General Manager Position Summary Responsibilities include providing an excellence customer service experience to our guests.
Seeking individuals who are:
friendly, professional, warm, energetic, have an enthusiastic and outgoing personality.
Must be able to work in a fast paced environment while consistently maintaining a positive attitude.
Ability to communicate clearly and fluently in English (speak, read and write) with guests, management, co-workers and vendors.
Strong verbal and written communication skills.
Must be able to stand up for up to 8 hours per day.
Must be available for flexible work schedule to include mornings, nights, weekends, holidays.
Punctuality and regular reliable attendance is a must.
Ability to multitask with check-ins, check-outs, telephones, guest requests, process reservations, payments and other clerical and cash handling responsibilities.
Responsible for providing exceptional customer service to every guest, every day.
Strong problem solving skills, use of common sense and ability to work under pressure.
Must be able to handle guest complaints with minimum supervision.
Ability to perform assigned tasks with attention to detail, speed, accuracy, follow-through, courtesy with minimum supervision.
Previous cash and charge handling experience.
Demonstrates excellent customer service skills and maintains a professional appearance.
Interpersonal skills and the ability to work well with co-workers and the public.
Good record keeping skills.
Job Requirements:
The ability to stand for 8 hours per shift Guest Service - Project a professional image (dress, appearance, etc.
) Having a friendly, personable style with guests Anticipate customer needs before they ask Maintain good relations with guest feeder such as OTA's, travel agencies, airline, etc.
Maintains professionalism with regards to written correspondence and telephone etiquette Ability to develop and implement effective advertising and promotions programs utilizing monthly action plans, Understand and help determine pricing and rate improvement strategies, etc.
To achieve revenue and room night goals as set by management.
Must be age appropriate to serve alcohol Physical Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.
Job Type:
Full-time Application Questions You have requested that Indeed ask candidates the following questions:
Do you speak English? Are you authorized to work in the following country:
United States? Work Remotely No Job Type:
Full-time Pay:
$21.
00 - $23.
00 per hour
Benefits:
Dental insurance Employee discount Health insurance Paid time off Referral program Vision insurance Schedule:
8 hour shift Work setting:
In-person Education:
High school or equivalent (Preferred)
Experience:
Hotel
Experience:
1 year (Required) Front Desk:
1 year (Required) Security clearance:
Confidential (Preferred) Shift availability:
Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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